As you may recall, I knit the Gnarled Oak Cardigan in Knit Picks Stroll, a superwash DK yarn.
I originally bought a bag without a purpose during their Black Friday sale, and discovered after choosing my sweater that I wouldn’t have enough to knit it. Bravely I cast on anyway, knowing that there were ways to handle dye lot differences, and trusting that it would all work out in the end.
When the additional yarn arrived, I was pleased to discover that the color difference wasn’t visible. Surely the goddesses of knitting were smiling down on me.
I finished the sweater in February, and it fit ( reasonably) well – it had negative ease, I’m definitely putting waist shaping in my next sweater, I’m crazy proud of it anyway. My first sweater!
Now, when I knit the swatch, I washed and dried it in the machine, because a) it was superwash wool and b) I hate hand washing large garments, so odds were good that it wouldn’t actually get hand washed very often. Or ever. It turned out great; I not only got gauge but a beautiful hand.
You all see where this is going, right?
The new yarn? Felted.
The original bag is fine – which means that the yoke and sleeve caps are felted, leaving me with bracelet-length sleeves and a narrower neck. Now, I have narrow shoulders, so the sweater actually fits me better this way, but if I hadn’t hit the felting lottery, I would’ve been devastated.
I send Knit Picks an email, letting them know what happened and how disappointed I was. (I am disappointed. It worked, but… now I’m terrified to wash it!)
That was two weeks ago.
Today I got a response, asking what they can do to make it right.
So that’s the point of my post – what should I be asking for? Would it be reasonable to ask for a sweater’s worth of yarn, since it’s a sweater’s worth of work that’s impacted? Should I ask for a replacement for the “additional” order? A gift card? Or should I let it go, since it worked out in my favor? What would you guys consider enough to “make this right?”