As you may recall, I knit the Gnarled Oak Cardigan in Knit Picks Stroll, a superwash DK yarn.

I originally bought a bag without a purpose during their Black Friday sale, and discovered after choosing my sweater that I wouldn’t have enough to knit it. Bravely I cast on anyway, knowing that there were ways to handle dye lot differences, and trusting that it would all work out in the end.

When the additional yarn arrived, I was pleased to discover that the color difference wasn’t visible. Surely the goddesses of knitting were smiling down on me.

I finished the sweater in February, and it fit ( reasonably) well – it had negative ease, I’m definitely putting waist shaping in my next sweater, I’m crazy proud of it anyway. My first sweater!

Now, when I knit the swatch, I washed and dried it in the machine, because a) it was superwash wool and b) I hate hand washing large garments, so odds were good that it wouldn’t actually get hand washed very often. Or ever. It turned out great; I not only got gauge but a beautiful hand.

You all see where this is going, right?

The new yarn? Felted.

The original bag is fine – which means that the yoke and sleeve caps are felted, leaving me with bracelet-length sleeves and a narrower neck. Now, I have narrow shoulders, so the sweater actually fits me better this way, but if I hadn’t hit the felting lottery, I would’ve been devastated.

I send Knit Picks an email, letting them know what happened and how disappointed I was. (I am disappointed. It worked, but… now I’m terrified to wash it!)

That was two weeks ago.

Today I got a response, asking what they can do to make it right.

So that’s the point of my post – what should I be asking for? Would it be reasonable to ask for a sweater’s worth of yarn, since it’s a sweater’s worth of work that’s impacted? Should I ask for a replacement for the “additional” order? A gift card? Or should I let it go, since it worked out in my favor? What would you guys consider enough to “make this right?”

~ by Amber on May 1, 2013.

One Response to “Disaster?”

  1. I had a problem with Ella Rae yarn a year or so ago. I had bought 7 skeins for a sweater. The yarn had cuts in 2 skeins like it was caught on a machine. The company that distributes the yarn sent me a full bag as a replacement. So I think they should send you as much yarn as you need for a sweater. If you are comfortable taking the same kind of yarn do that but if not ask for a different kind. Good luck. I’m sorry things didn’t work out better with the sweater.

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